Services industries comprise about 75% of the economy of developed nations. To design and operate services systems for today and tomorrow, we need to educate a new type of engineer who focuses not on manufacturing but on services. Such an engineer must be able to integrate 3 sciences management, social and engineering - into her analysis of services systems. Within the context of a new research center at MIT - CESF (Center for Engineering Systems Fundamentals) - we show how newly emerging services systems require such a 3-way holistic analysis. We deliberately select some non-standard services, as many business services such as supply chains have been studied extensively.
CITATION STYLE
Larson, R. C. (2008). Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences (pp. 11–18). https://doi.org/10.1007/978-0-387-76578-5_2
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