Initial formation of trust: Designing an interaction with Geminoid-DK to promote a positive attitude for cooperation

Abstract

In this paper we present a study of how touch may be used as a way of inducing trust in the meeting with a teleoperated android, the Geminoid-DK. The use of haptics with Gestalt-based 'Balance Theory' is used as a persuasive design of the interaction between human and robot. Balance theory includes both cognition and affect as factors influencing motivated behavior, subsequently effecting judgments of trustworthiness. Haptic interactions have both conscious and unconscious implications for the receiver in this interaction, which we demonstrate by an experimental set-up, as well as through questionnaires and interview. © 2011 Springer-Verlag.