Exploring facilitators and challenges facing ICT4D in Tanzania

Abstract

The success of implementing information and communication technologies for development (ICT4D) requires an informed understanding of the context of application. This helps to inform decision making during identification, planning, and evaluation of ICT projects. In the African context, this is of paramount importance. However, empirical studies regarding ICT4D in Africa are still limited. This study aimed at identifying issues underlying the implementation of ICT4D in Tanzania. Specifically, it focused at identifying key priorities on ICT4D, facilitators, and challenges facing ICT4D implementation in Tanzania. The study also attempts to suggest possible measures to be taken to facilitate the progress of ICT4D for next 10 years. The results show that it is imperative to streamline ICT into the areas of i) Production and service provision ii) government iii) Health iv) Education, v)Business, and vi) the growth of SMEs. This is facilitated by i) Tax relief in ICT equipment, particularly computers and peripherals, ii) availability of low cost ICTs, iii) supportive social infrastructure, and iv) Government commitment. On the other hand, ICT4D in Tanzania is challenged by i) unsupportive connectivity infrastructure, ii) inadequate content quality, iii) unsupportive organisational issues such as policies, laws, and established systems and procedures, and iv) people related issues including inadequate ICT skills, mindset, and awareness. We observe that successful implementation of ICT4D in Tanzania is possible if facilitators can be exploited and challenges addressed. Specific issues that can be addressed are i) improving ICT connectivity, ii) enhancing content quality, iii) addressing leadership and organisational inertia, iv) emphasising on ICT effective strategic planning for ICT, v) enhancing ICT skills, awareness and mindset, and vi) cultivating innovative the culture at organisation level.