EVOLUCIONES DEL NIVEL ESTÁTICO Y CONDUCTIVIDAD ELÉCTRICA DEL AGUA SUBTERRÁNEA DEL VALLE CHANCAY-LAMBAYEQUE, PERIODO 1996-2014

Abstract

The purpose of the present investigation is to determine the level of quality of customer service in the personal loan system at the Banco de la Nación de Lambayeque in 2017. In order to meet this objective, the SERVQUAL Model was applied. of 22 questions. The population has been determined by the number of loan clients of Agency 2 Lambayeque, which is 502, and a sample of 175 clients. From the results obtained it can be said that the clients of Banco de la Nación are in agreement with the quality of care provided. As for the employment situation, it can be observed that the persons named feel more satisfied with the quality of care than those hired and this is because they have more benefits from the entity. Regarding age, people aged 61 to 84 years are more satisfied with the service provided. Key