Factors affecting intention to use e-government services: The case of non-adopters

Abstract

‘E-government’ is an extremely interesting research field, with numerous academic and practical implications. Its empirical investigation gives rise for significant observations, since the existing international literature offers several research gaps. The aim of the present study is twofold: (a) to develop an original conceptual framework (research model) examining the factors that have an impact on the intention to use of e-government services, (b) to empirically test that framework, using primary data collected from non-adopters of e-government located in Greece. The proposed framework is tested using data collected with a newly-developed structured questionnaire in a sample of Greek internet users. The ten independent factors incorporated into the proposed research framework are measured with a series of questions (items) which have been adopted from various other studies found in the international literature. The empirical data are analyzed using the ‘Structural Equation Modeling’ technique. The main findings suggest that Perceived Usefulness, Peer Influence, Computer Self-efficacy, and Perceived Risk are the main factors affecting the intention of non-users to use e-Government services.