Abstract
Googling the term “Business Process Management†in May 2008 yields some 6.4 million hits, the great majority of which (based on sampling) seem to concern the so-called BPM software systems. This is ironic and unfortunate, because in fact IT in general, and such BPM systems in particular, is at most a peripheral aspect of Business Process Management. In fact, Business Process Management (BPM) is a comprehensive system for managing and transforming organizational operations, based on what is arguably the first set of new ideas about organizational performance since the Industrial Revolution.
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CITATION STYLE
Hammer, M. (2015). What is business process management? In Handbook on Business Process Management 1: Introduction, Methods, and Information Systems (pp. 3–16). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_1
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