This chapter describes the transition of the Swiss public sector in its efforts to establish a digital ecosystem. The goals are to make public services centered on the needs of citizens and businesses more efficient, to reduce the costs of administration and improve its operations, and—arguably—to create a ‘smart government’ using emerging technologies which can benefit from the digitalization of services.
CITATION STYLE
Mettler, T. (2019). The Road to Digital and Smart Government in Switzerland. In Governance and Public Management (pp. 175–186). Palgrave Macmillan. https://doi.org/10.1007/978-3-319-92381-9_10
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