Specification of information needs for the development of a mobile communication platform to support mobility of people with functional limitations

Abstract

Opportunities for people with functional limitations are increasing. ICT provides a number of possibilities to receive care, to travel, to work, to educate oneself, to inform oneself and to meet other people. In this paper, the methodology for defining user requirements for supporting people with functional limitations through ICT (the ASK-It Concept) is presented. The memodology covers various domains. A case example as an illustration of the process is used: a communication platform to support social relations and communities. The methodology is built upon the definition of user groups, the elaboration and implementation of relevant action and activity theory principles, and is successively developed with the content modelling procedure, in order to provide a formal description of user information needs in a computer understandable and interoperable format. © Springer-Verlag Berlin Heidelberg 2007.