Empathy building through co-design

Abstract

As a user-designer face-to-face design approach, co-design needs the two sides standing at each other's perspectives for problem solving. In co-design, the key point is building empathy between designers and users. This paper went through the literature about "design empathy". A practical co-design workshop was organized which proved the effectiveness of design probes for empathy building. Other findings include the three modes of designers' participation in co-design. © 2014 Springer International Publishing.