Leveraging the Power of Knowledge Management: Promoting Individuals’ Workplace Happiness and Job Satisfaction

Abstract

Background. Although individuals’ well-being has received considerable attention in academic research, the impact of knowledge management (KM) on workplace happiness has not yet been investigated. Objectives. This study contributes to job satisfaction, workplace happiness, and KM research. It aims to investigate the role of KM processes—knowledge acquisition, knowledge sharing, knowledge creation, knowledge codification, and knowledge retention—in promoting workplace happiness and job satisfaction. Methods. The study follows a quantitative approach. A Web-based questionnaire is the main data collection instrument. Five hundred and thirty-nine professionals participated in the study. Results. The results reveal that there is a significant relationship between the five processes of KM and workplace happiness. All of the KM processes had a strong impact on workplace happiness. Workplace happiness was significantly related to job satisfaction. Implications. It was concluded that promoting a culture based on KM processes can help individuals experience a greater sense of workplace happiness and improve their job satisfaction