On-call listening: An application of humanistic theory in the clinical nursing process

Abstract

Objective: To think about the applicability of a listening service based on humanistic theory in the clinical nursing process. Method: This theoretical reflection on the metaparadigms and assumptions of Paterson and Zderad used in mental health nursing care for nursing residents at the Pedro Ernesto University Hospital, in Rio de Janeiro, Brazil, with a view to welcoming, listening to and contributing to experiences of this theory in the listening service. Results: The second phase of the clinical process – in which the nurse intuitively knows the other – was most notable. This is a phase of evaluation and intervention, because of the dialogic relationship and empathic understanding involved. Conclusion: Using empathy as a vehicle for understanding and elaboration helps clients of care. It embodies therapeutic potential, providing comfort, broadening self-understanding, alleviating loneliness and anxiety, and boosting self-esteem. Above all, it helps to elaborate and find meaning in lived experience.