Usability inspection in model-driven web development: Empirical validation in WebML

Abstract

There is a lack of empirically validated usability evaluation methods that can be applied to models in model-driven Web development. Evaluation of these models allows an early detection of usability problems perceived by the end-user. This motivated us to propose WUEP, a usability inspection method which can be integrated into different model-driven Web development processes. We previously demonstrated how WUEP can effectively be used when following the Object-Oriented Hypermedia method. In order to provide evidences about WUEP's generalizability, this paper presents the operationalization and empirical validation of WUEP into another well-known method: WebML. The effectiveness, efficiency, perceived ease of use, and satisfaction of WUEP were evaluated in comparison to Heuristic Evaluation (HE) from the viewpoint of novice inspectors. The results show that WUEP was more effective and efficient than HE when detecting usability problems on models. Also, inspectors were satisfied when applying WUEP, and found it easier to use than HE. © 2013 Springer-Verlag.