Autonomic incident manager for enterprise applications

Abstract

Enterprises have been facing the challenge of reducing their IT Operation and Maintenance costs to provide greater Return on Investment (ROI). The emergence of standards and guidelines has enabled efficient tracking and management of the activities required int this space. While standards have been useful in ensuring process completeness, all the tasks require to be performed manually by the operations personnel. There is possibility of improving the execution effectiveness by developing self managing support systems. This paper proposes the use of Knowledge Based Systems and Web Services for developing an Autonomic Incident Manager for Enterprise Applications to provide productivity benefits in a rather disregarded field of software maintenance and support. © Springer-Verlag 2004.