A Chat-Based Group Recommender System for Tourism

Abstract

Abstract The term ‘smart’ represents a marketing word for all things that are embedded or enhanced by technology. One smart concept, which has gained momentum in recent years, is Smart City. It mainly focuses on how to increase the quality of life of citizens by using Information and Communication Technolo- gies (ICT). This paper aims to explore which dimensions except technology are critical for the development of a Smart City and a Smart Tourism Destination. Following a multiple case study approach, this paper develops a framework for smartness in cities and tourism destinations. This exploratory research argues that leadership, innovation, and social capital supported by human capital are the fundamental constructs of smartness. Technology applications and ICTs are enablers, which support the core constructs of smart destinations. Results open the ground for discussing how to transpose ‘smartness’ to tourism and destination levels.