Citizens’ opinions are important information resources for democratic local governments. Since a mere collection of opinions is not easy to analyze, the collected opinions should be organized, so that the governments can effectively analyze it. Recently, web-based public opinion collection systems have been widely used, but many of them merely implement traditional methods. For example, collecting opinions in web-based questionnaire still use free-text fields, and organizing the collected opinions remains a cumbersome task for the government staff. This paper explores a new design space and proposes a scheme where citizens take part in organizing and classifying opinions while answering the questionnaire. In the scheme, we collect citizen opinions in a structured form, with a microtask interface that changes the list of choices dynamically. Our system has been used by Tsukuba city for several real-world opinion-collection projects. Our experience so far shows that the scheme is effective in organizing the collected opinions for analysis.
CITATION STYLE
Matsubara, M., Matsuda, Y., Kuzumi, R., Koizumi, M., & Morishima, A. (2020). Collecting and organizing citizen opinions: A dynamic microtask approach and its evaluation. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 12051 LNCS, pp. 50–65). Springer. https://doi.org/10.1007/978-3-030-43687-2_4
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