The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

Abstract

The relationships between HCAHPS communication and The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions discharge satisfaction items and hospital readmissions Abstract The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a key metric used by organizations and patients to evaluate patient experience. Readmissions also continue to be a metric used to evaluate performance because of the added cost to both healthcare systems and patients. Both measures are also seen in programs such as Value Based Purchasing that have an effect on hospital reimbursements. Previous studies have demonstrated a relationship between patient perception evaluators of their care. While good communication and positive provider relationships have been related to higher satisfaction and higher rates of treatment between readmissions and satisfaction at an organizational level. This retrospective, cross the relationship between communication and discharge HCAHPS questions and readmissions at 30 da the patient level. Of the eight HCAHPS questions analyzed, higher scores on questions regarding "nurses listening" and "doctors explaining information" were linked to a decreased risk of readmission, while higher scores regarding "help after discharge" were linked to an increased risk severity of illness and hospital procedures have on explaining HCAHPS results. This study's seemingly findings suggest the need to recognize potential trad patient experience initiatives.