Utilitarian or Experiential? An Analysis of Usability Questionnaires

Abstract

This article aims to analyze current usability questionnaires in terms of their evaluation of utilitarian and experiential attribute in usability. Supported by item analysis of questions from 11 usability questionnaires into three categories of utilitarian, experiential aesthetic and experiential hedonic, a conceptual review of the questionnaire has pointed out current trend in usability questionnaire focus more on evaluating utilitarian aspect of a system. Although more experiential measurements were derived from recent developed questionnaires but the focus still remain on judging usability based on the performance of software. The result of this article also suggested Usefulness, Satisfaction and Ease of use (USE) questionnaire which have a fair choice of questions for measuring system usability based on performance without neglecting user experience.