Advances in Internet of things as related to the e-government domain for citizens and enterprises

Abstract

This work deals with the role of Internet and, specifically, of Internet of things with its advanced performances (i.e. Cloud technology), in the e-government domain. It is based on the multi-year direct experience of the authors committed to develop the complex digitalization process of the Italian Public Administration with the objective of yielding ever improved services delivery, with respect to quality and time, to citizens and enterprises. The underlying rationale is that since the Public Administration, in Italy, but in most developed countries as well, acts as a critical switching node for about 50% of the Gross National Product, its internal machinery improvement achieved through a largely diffused advanced and well suited ICT solutions adoption, will strongly affect in a positive manner the national competitiveness, leading, in the end, to a better scenario for employment and wealth. Apps, open data and Cloud are keywords offered to the reader as basic seeds for the understanding of a proposed model and corresponding solution to deal with the complex problem of setting up both single and multi-Public Administration business processes. In both instances, a novel logical and technological model is introduced and discussed, strictly driven by the end user needs, on the front office side, i.e. by the real demand and not by a theoretical, often generic, technology offer. © Springer International Publishing Switzerland 2014.