Agent assignment for process management: Goal modeling for continuous resource management

Abstract

Workflow Management Systems (WfMS) support modeling and execution of business processes, but they lack to define a criteria that can be used to determine how successfully certain processes are being performed by authorized agents. As a consequence, agents go on and on with their work even they have a poor success history and thus cause a process to become inefficient. Therefore, this paper introduces means for including goal modeling into workflow modeling, enabling a WfMS not only to support performance evaluation mechanisms but also to select those agents for a certain task who will most likely be performing best. © 2011 Springer-Verlag.