Augmenting Community Engagement in City 4.0: Considerations for Digital Agency in Urban Public Space

Abstract

An engaged community that reflects a diverse set of experiences is key to an equitable and livable city. However, maximizing engagement activities is often difficult when competing with residents’ busy schedules and hectic daily lives. To explore new opportunities in this space, we developed four augmented reality experiences to learn more about the potential for this technology to transform community engagement practices in the context of City 4.0. City 4.0 utilizes digital technologies to transform public services and the local economy. Its goal is to produce more sustainable urban and societal outcomes. Our findings suggest that augmented reality is least successful when used to recreate existing engagement practices, such as surveys or questionnaires, and more successful when it empowers a sense of agency and ownership over the process in its users. The way augmented reality situates information can aid in making public space feel personal to the individual. In this way, augmented reality’s affordances are less about overlaying digital information in physical space and more about how this can enable individuals to reclaim a sense of control and relevance in the relationship between citizens and councils. We aim to contribute: (a) novel interaction paradigms and an evaluation of their effectiveness and limitation, and (b) new insights into how to support citizens’ sense of agency in public discourse with augmented reality. This paper highlights the value of augmented reality’s affordances to bring to light new interactions between community engagement stakeholders.