The Relationship Between Technology Self-Efficacy Beliefs and User Satisfaction – User Experience Perspective

Abstract

Scholars and researchers are becoming more interested in research that focus on the users’ interaction with mobile technology as information technology providers are striving to develop innovative devices to attract more users. User self-efficacy and specifically Technology Self-Efficacy (TSE) has been largely used to predict user’s task success and user’s acceptance of technology. In other words, we assume that users who report high TSE are likely to succeed technology-based tasks and are likely to accept and use technology. However, little research investigates the relationship between pre- and posts-task self-perceived TSE and its relationship with user satisfaction. Based on the theory on self-perception, we aim to fill in this gap. First, we explore the relationship between TSE and user satisfaction. Second, we investigate on one hand the relationship between satisfaction and individuals whose TSE increase after the user test, and on the other hand, the relationship between satisfaction and individuals whose TSE decrease at the end of the user test. Theoretical contributions to HCI literature and practical implications to HCI practitioners are discussed.