Structural equation modeling for evaluating the public value of service delivery through e-government: A case study from Sri Lanka

Abstract

This paper presents an investigation of the public value of the service delivery through e-government in Sri Lanka based on a revised conceptual framework. Using structural equation modeling on the survey data collected, the paper reveals that the attempt to deliver quality information through e-government in Sri Lanka is valued. Furthermore, various e-services, and citizen centric features of government information and service delivery seem to be valued. Overall about 60% of the respondents are satisfied with the government effort on the delivery of public services thought e-government in Sri Lanka. © 2011 Springer-Verlag.