Aplicationof E-Government Manajemen System in Improving Village Capacity Service to the Community to Support Industrial Revolution 4.0

Abstract

In the face of the industrial revolution 4.0, the village government needs to review the governance system in facing the digital era to increase the capacity of the village government to the community. Today information systems are very easy to reach by utilizing technology as a means of providing services to the community. The main thing is to provide maximum service and make it easier for the community to fulfill their daily needs. Increasing the capacity of human resources in the village government in managing government systems needs to be improved and adjusted to the development of the times in line with the era of village autonomy in accordance with Undang-undang number 06 of 2014 concerning villages. Weak capacity of human resources in managing technology-based information systems is considered to be a major factor in the failure of the village government to provide services that lead to poor development in the village. This study used qualitative research methods. The unit of analysis of this research is the government of Sukamukti Village, Cikijing District, Majalengka Regency. This research was conducted for 3 years (in 2017, 2018, 2019). Based on the research findings in the last four months in the first year of the study, Sukamukti Village government showed good performance in the administration of village governance in the era of village autonomy. The village government is able to carry out village development planning, village administration, and village financial management properly. However, the human resources of the village government face a quite serious problem, namely the lack of village officials who are able to create a technology-based village government management system. For this reason, the research team conducted a FGD to design an e-government based government system as a means of village government in organizing an effective and efficient governance system. Furthermore, as the main suggestion in this study submitted to the village government is to design regulations that govern technology-based public service systems. The regulation contains one of them is to get people used to the internet to get various information relating to village government services.