A Holistic Approach to Measure Quality of Service in Freight Transport Networks

Abstract

This paper presents a holistic approach to measure quality of service in freight transport chains from shippers’ point of view. The goal is to evaluate holistically intermodal and intramodal freight transport in order to get a harmonized performance of the quality, and to compare different elements of the transport chain with different characteristics. Moreover it aims to be used as a support for decision making in investment allocations and transport policy.