A current state performance framework for the evaluation of user experience design (UXD) practice in industry

Abstract

This study proposes a current state analysis framework for the understanding and evaluation of the user experience design (UXD) practice in industry.In this study, using PAR and grounded theory, an evaluation framework was developed to assess the UXD practice in industry. The study was conducted among a UXD community of practice, UX Malaysia. The proposed framework incorporated implicit, and explicit design practices as well as practice constraints. Implicit practice is grouped into values and goals while explicit practice comprises of job roles/design decision and knowledge. Constraints encountered by individuals who are motivated to practise user experience design in the development process include those related to: direct control, between direct control and indirect control, indirect control, between indirect control and no control and no control.