Towards processpedia - An ecological environment for BPM stakeholders collaboration

Abstract

Current approaches to support stakeholder's collaboration in the modelling of business processes envision an egalitarian environment where stakeholders interact in the same context, using the same languages and sharing the same perspectives on the business process. However, these approaches ignore that Business Process Management (BPM) includes diverse stakeholders groups, such as end users that operate the business, business experts that understand the overall impact of business processes and process experts that master process design and analysis techniques. Therefore, such stakeholders have to collaborate in the context of process modelling using a language that some of them do not master, and integrate their various perspectives. In this paper we propose the Processpedia approach to foster effective collaboration among stakeholders without enforcing egalitarianism. Processpedia intends to be an ecological collaboration environment for knowledge production by capitalising on stakeholders' distinctive characteristics. © 2011 Springer-Verlag.