Abstract
The study explores the impact of Total Quality Management (TQM) practices on operational performance using a sample of 279 in Sri Lankan large scaled manufacturing organizations. Two hypotheses were tested using structural equation modeling. The study showed that TQM practices have a positive impact on operational performance and all the six TQM indicators individually have positive impacts on operational performance. This study suggests that the large scaled manufacturing organizations in Sri Lanka will be able to increase the operational performance during their peak seasons by implementing TQM while facing the competitiveness in the market place.
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CITATION STYLE
Senarath, B. T. D. N., Gunarathne, G. C. I., & Fernando, T. S. S. (2020). Impact of Total Quality Management on Operational Performance. Peradeniya Management Review, 2(1), 98. https://doi.org/10.4038/pmr.v2i1.36
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