Judging Expertise Through Communication Styles in Intercultural Collaboration

Abstract

Recent research on expertise management calls for more attention to the role of communication in expertise recognition. Cultural differences in communication styles can complicate communication of expertise and consequently make expertise recognition more difficult in mixed-culture groups than in same-culture groups. This article reports results from a two-phase study (348 Chinese and non-Asian U.S. citizen [NAUSC] students in the first phase, and 24 four-person groups that consist of both NAUSC and Chinese students in the second phase) on the role of communication styles in intercultural collaboration. The results suggest that for both Chinese and NAUSC students, conversational control, tenseness, task-oriented communication, and confidence are important cues influencing expertise judgment, but perceived expertise and actual expertise may be unrelated to each other.