The business process model quality metrics

Abstract

The Business Process Management is considered as a new way of managing the organization. It’s based on the principles managing the organization when the processes have the key role. It is managerial discipline that uses the technologies for the process oriented management. The authors discuss the possibilities to measure quality of process models’ design and give the answer to the questions: how to measure the BPM quality, if it is possible and, if yes, how to do that. The authors use collaborative usability lab and suggest to implement “pair usability testing” principle for BPM quality evaluation.