Expert system for evaluating learning management systems based on traceability

Abstract

Nowadays, the quality of learning management systems (LMS) is an important feature that helps ensure a good service. Many schools use them in their academic activities; however, the quality of such systems has not been analyzed in detail, therefore it is necessary to create rules to govern their operation and development. This paper proposes an expert system thought to assist the user in the evaluation of learning management systems. The system proposed in this paper considers quality standards in software engineering and distance education to establish a traceability model that combines techniques of data analysis, based on the evaluations of the characteristics of a learning management systems, along with the perception of users, and provides information that is necessary to enhance the quality of the system. © 2013 Springer Science+Business Media.