Intelligent systems in managerial decision making

Abstract

This chapter aims at giving a general overview of the existing intelligent systems that can be used to support decision making in a variety of domains. Intelligent systems comprise both the methods, processes and technologies able to gather, analyse and interpret data with the goal of helping decision makers improve the performance of any organization. Such intelligent systems can be based upon several techniques borrowed from different fields such as operations research, decision theory, data mining and game theory. For each category the ideas behind these methods are explained and the operating principles are summarized. Practical applications and tools used for managerial purposes are also provided.