Bringing universal usability to all users: A case study on public realm locations of tourist interest in Bhopal, India

Abstract

Tourism sector in India is one of the significant parts of lifestyle of various societies and is growing rapidly. Thus the rapidly increasing tourism industry faces several challenges too. One of the challenges is that there is a segment of society who is not yet able to equally enjoy tourism attractions, facilities and services. Major parts of population constitute of persons with disability and are an increasingly main sector of tourism demand. A few of the tourist cities around the world have developed guidelines and few innovative solutions to overcome the problem. This paper aims to study the experience and develop understanding regarding the public realm spaces approached and interacted by diverse users. The study is an outcome of a hands on workshop conducted at the institute with diverse users at various public realm locations of tourist interest in the city of Bhopal.