Excellent performance: The role of communication and cooperation processes

Abstract

This paper summarises recent research on excellent performance in the domains of software development and engineering. The paper focuses on differences between excellent and moderate performers with respect to communication and cooperation activities. When excellent performers' peers were asked to describe an excellent performer, they frequently mentioned competencies referring to cooperation and communication. Compared to moderate performers, excellent performers more often regarded cooperation as a useful strategy. Excellent performers generally participated more in work-related communication and cooperation processes than did moderate performers. Moreover, they were found to be more engaged in specific cooperation-related activities, such as helping coworkers and asking them for feedback.