Analysis of influencing factors of nurse-patient disputes based on patient characteristics: A cross-sectional study

Abstract

Aim: To explore the prevalence of nurse-patient disputes and the influencing factors based on an analysis of patient characteristics. Design: A cross-sectional study. Methods: This study used the convenience sampling method. Three self-designed questionnaires based on clinical experience and literature review were used to collect the current status of nurse-patient disputes and to assess patients’ humanistic qualities and patients’ recognition of nursing work. The Big Five personality questionnaire was used to assess the five personality traits of patients. Results: Of the patients, 9.6% reported having a dispute with nurses. The results of binary logistic regression analysis indicated that patients’ humanistic quality, recognition of nursing work and agreeableness in personality traits had a negative predictive effect on nurse-patient disputes, while family monthly income and neuroticism in personality traits positively predicted disputes.