Employee Satisfaction Survey at a Super-Specialty Hospital in Nagpur

Abstract

Employee satisfaction is a very effective tool that measures and maintains a positive culture within the organization. Measuring employee satisfaction is critical because unhappy employees are less likely to satisfy their clients and do work properly. It helps with various other factors like increase in productivity, retaining employees thereby saving the costs and time, uncover issues quickly by conducting anonymous satisfaction survey. It is important to ensure employee satisfaction to deliver health services effectively because health care sector is more people centric sector which is growing rapidly in the recent years. The study addresses the employee satisfaction survey carried out at a known super-specialty hospital in Nagpur. Primary data was collected through standardized questionnaire given to employees of all the departments in the organization consisting of nine parameters which gave insights on different areas where the employee needs to be satisfied in order to reflect positively in the organization. For the matter of research under consideration only three parameters viz Working Conditions (WC), Relationship with Immediate Supervisor (RS) and Training Program (TP) is taken to formulate the hypothesis for the study. The reason behind selecting these parameters for the research is the organization's greater emphasis on the three out of all the nine parameters as the overall satisfaction was comparatively high for the three. Study of satisfaction level of employees amongst various departments present in the organization (support staff, customer care, doctors, nursing and technicians) with respect to each of the three parameters was also undertaken.