We believe there are still gaps in our knowledge of the facilitator role in group decision support processes and these must be “de-mystified” if use of these methods is to become more widespread. We use the design and analysis of online group model building to form a better understanding of the facilitator role. Our experimental configuration makes use of Group Explorer (Decision Explorer), configured to be delivered across the Internet in a distributed manner. The facilitator is thus no more or less visible in the workshop as any other participant. Data from a workshop is analysed and the findings discussed in relation to the following works; (i) Callon on translation, (ii) Hiltz et al. on the problem of animating methodology, and (iii) White and Taket’s “death of the expert”. We conclude by discussing one possible end-point of this work – the rise of a participant-led group decision support process model.
CITATION STYLE
Yearworth, M., & White, L. (2017). Demystifying facilitation: A new approach to investigating the role of facilitation in group decision support processes. In Lecture Notes in Business Information Processing (Vol. 274, pp. 69–86). Springer Verlag. https://doi.org/10.1007/978-3-319-52624-9_6
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