ICT-based of investment decision and method evaluation in hospitality sector

Abstract

This study aims to determine the feasibility of IT investment in hospitality and determine the value and tangible/intangible benefits from IT implementation. Problem arises from high investment without knowing the real impact and future investment to IT development. The scope of this research is information technology investment in 5-star hotel in Jakarta. The data were collected by distributing questionnaires to the research samples, are Grand Hyatt Hotel, Mandarin Oriental Hotel and Ayana Midplaza Hotel Jakarta. The analysis uses Cost Benefit Analysis that combines financially and non-financial calculations to determine the feasibility of IT investment and the benefits of IT for 5-star hotels in Jakarta. From the analysis result, it can be concluded that 5-star hotel in Jakarta is feasible to make IT investment according to NPV, ROI, and Payback period calculation and IT investment in 5-star hotel is quite beneficial for hotel business process.