Study and analysis of software development and user satisfaction level

Abstract

It has been observed that the design and development of the software is usually not carried out keeping in mind the satisfaction level of user, software cost and problems encountered during usage. The user satisfaction level may depend upon parameters including software exploration SE, software quality satisfaction level SQ, software cost SC, problems encountered during work SPE and time taken to rectify the problems ST. However, mostly the satisfaction level of the software is not as high as the cost involved. An analysis of the level of satisfaction of the software vis-a-vis the cost can help understand and further improve the software development process [1]. © 2009 Springer Berlin Heidelberg.