E-government development in the central Asian states: Best practices, challenges and lessons learned

Abstract

Many states of the world are developing e-government to raise operating efficiency, better service delivery to citizens, and reduce corruption. But successful development of e-government depends on many factors, such as the level of economic development, the development level of the Information and Communications Technology (ICT) infrastructure, the ICT literacy of citizens, legal framework, political leadership etc. This chapter attempts to confirm this statement using the example of the Central Asian states. The chapter also describes best practices, main challenges and obstacles, and lessons learned from e-government development in the countries of Central Asia.