Workforce and Workplace Ecosystem – Challenges and Opportunities in the Age of Digital Transformation and 4IR

Abstract

We are witnessing the Fourth Industrial Revolution (4IR) in which technological discoveries and changes are coming at a dizzying speed generating tremendous transformations of organizations, the environment and societies. The purpose of the present paper is to analyze a set of challenges and opportunities of the workforce and workplace ecosystems in the context of 4IR. Innovation – as key ingredient of scaling-up processes – and the widespread implementation of specific 4IR technologies will lead to substantial, sometimes even disruptive changes of the labor market, but also to the workforce and workplace ecosystems’ transformation. Among others, artificial intelligence (AI), smart robotics, and intelligent automation are emerging technologies that dramatically change the ways of work, productivity, but also the types and number of available jobs. This paper has a few specific objectives: summarizing the main technologies and tools specific to 4IR and Industry 4.0; analyzing the major shifts related to the current structure of the workforce -highlighting the external and technological component (AI, robots, automation); analyzing the hybrid workplace (physical and digital); identifying some emerging technologies and their impact on the work ecosystem. The methodology of the study relies on qualitative methods - literature review, systematization of knowledge, observation/ participation (as experts in different national and international consultancy and training programs). The paper draws conclusions and some remarks regarding the intention to address other challenging subjects in the future, such as: rethinking performance management systems to reflect and tackle these challenges; skill gaps and the role of emerging technologies in supporting Society 5.0. - a more sustainable, inclusive and human-centric society.