A conversational agent for an online mental health intervention

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Abstract

This study investigated suitability of chatbots for a mental health intervention, specifically alcohol drinking habits assessment. The target group was young adults 18–25 years, the highest consumers of alcohol per capita in Australia. A chatbot program was developed to perform a standard assessment of alcohol drinking habits (AUDIT-C, 3 items rated on 5-point scale) to determine the level of health risk. Additionally, the chatbot provided information and education on responsible alcohol use, giving recommendations and feedback post-assessment using a pre-populated database of factual response contents. Usability and user-satisfaction were determined by a cohort study of 17 volunteer participants. Overall, the trial indicated strong positive reception of the intervention by users.

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Elmasri, D., & Maeder, A. (2016). A conversational agent for an online mental health intervention. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9919 LNAI, pp. 243–251). Springer Verlag. https://doi.org/10.1007/978-3-319-47103-7_24

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