Linking Interpersonal Communication with Workplace Deviance through Transmittal Mediation Effect of Interpersonal Conflict

Abstract

This study aims to find the mediation effect of interpersonal conflict between the relation of interpersonal communication and workplace deviance. The sample of the study was 233 doctors, selected from hospitals in tri-city (Chandigarh, Mohali, and Panchkula). Interpersonal communication (IC), interpersonal conflict (IPC), and workplace deviance (WPD) variables were measured using standardized scale items. In the study, PLS-SEM was used to test the hypotheses. It was found that interpersonal conflict was specifically correlated adversely with interpersonal communication and favourably with workplace deviance. Further, the findings showed that interpersonal conflict significantly indirectly affected the relationship between interpersonal communication and workplace deviance. Finally, the implications and future scope of research were discussed.