Role-driven BITA: Approach and industrial case study

Abstract

In the current situation of market globalisation and increasing competition, the previously developed business process and supporting IT tools appear to be inefficient. As a result, there is a need to design new, knowledgebased workflows and supporting IT tools to increase efficiency of designing and maintaining ranges of new product classes. The paper presents a role-driven approach to BITA based on the experience from two industrial case studies where it has been partially implemented. The approach is based on the ontological knowledge representation and considering the business processes from perspectives of different user roles. Each role representative works with his/her part of the common ontology, with the ontology parts overlapping.