Impacts of emotional intelligence and leadership on motivation in the German hotel industry

Abstract

This paper aims to clarify the role of leadership and emotional intelligence in the motivational process of employees in the hotel industry. A review of relevant literature is done before a tentative model is presented to experts from the fields of leadership, emotional intelligence and the hotel industry to get their view on the constructed relations. After having been approved by the experts, the model has been tested with structuring equation modelling (SEM) based on a quantitative research among employees and leaders of the hotel industry in Germany. The positive relation among leadership and motivation as well as the moderating effect of emotional intelligence could be substantiated.