Kundenzufriedenheit als Erfolgsmotor im Retail Banking

  • Hansen M
  • Malz M
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Abstract

Kundenzufriedenheit

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Hansen, M.-H., & Malz, M. (2015). Kundenzufriedenheit als Erfolgsmotor im Retail Banking. In Banking & Innovation 2015 (pp. 121–128). Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-06746-5_17

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