Towards a goal recognition model for the organizational memory

Abstract

Automatically building a model of the different goals underlying a workflow is very important for an organization's memory since we will be able to capture the implicit knowledge that is hosted in the employees. The automatic recognition of the goal that motivates an employee to execute a particular sequence of tasks is crucial to determine what tasks are expected to be performed next in order to achieve that goal within the dynamics of the organization. Furthermore, an early recognition of the employee's goal can also prevent deviations in his/her behavior from the expected behavior by providing personalized assistance. In this article we propose a model to capture regularities in the activities carried out by employees of an organization when they are pursuing different goals. An experimental evaluation was conducted in order to determine the validity of our approach and promising results are reported. © 2012 Springer-Verlag.