EMPLOYEE JOB SATISFACTION AND EMPLOYEE PRODUCTIVITY IN NIGERIA'S FEDERAL CIVIL SERVICE: AN EMPIRICAL EXAMINATION OF COMMUNICATION AS METRIC FOR JOB SATISFACTION

Abstract

Purpose: The study examined the effect of employee job satisfaction on employee productivity, assessing the impact of communication as an indicator of job satisfaction in the Nigerian federal civil service. A part of efforts to achieve the eight Sustainable Development Goal of Decent Work and Economic Growth by 2030.   Theoretical Framework: Low performance and high turnover rates can result from job dissatisfaction which has been peculiar case in the public and private sector, attempt to deal with it has not been yielding positive result in the civil service in Nigeria (Rinny et al., 2020; Sadiq et al. 2020). Therefore, there is need to empirically investigate the impact of communication on employee productivity in Nigerian federal civil service which lacks sufficient research.   Methodology: The study used a survey research design and purposive non-probability sampling where the data are collected through the distribution of 2,836 questionnaires to the staff of 10 Nigerian federal civil services. In order to gather data for the study, Demographic data were analyzed using basic descriptive statistical methods like mean, percentages, and standard deviations, while inferential statistics were analyzed using econometric methods like multiple and logistic regression, as well as Karl Pearson's Product Moment Correlation Coefficients.   Findings: Finding of the study showed that employee productivity is strongly and favorably affected by (communication) as proxy for job satisfaction. Nonetheless, in the Nigerian Federal Civil Service, the interaction of work environment moderating between communication had no impact on employee productivity.   Research, Practical & Social Implication: The study recommends that organizations should establish transparent and accessible communication channels that involves implementing regular feedback mechanisms to ensure that employees feel heard and valued   Originality/Value: It is quite unusual with previous study using communication as proxy for job satisfaction as an independent variable, Also, none of the previous used work environment as mediating variable in the interplay between communication and employee productivity in civil service in Federal Capital Territory Abuja Nigeria.