Abstract
Arquivo em book section Homburg QFD quality function deployment patient satisfaction
Cite
CITATION STYLE
APA
Stauss, B., & Seidel, W. (1997). Prozessuale Zufriedenheitsermittlung und Zufriedenheitsdynamik bei Dienstleistungen. In Kundenzufriedenheit (pp. 185–208). Gabler Verlag. https://doi.org/10.1007/978-3-663-13219-6_9
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