Digital Knowledge Mapping

Abstract

In this chapter, we propose that visual knowledge mapping is a very effective way of sharing, integrating and creating knowledge and value for col laborative work in organizations. We present online visual collaboration tools that enable digital change in organizations and present the theoretical bases which explains the benefits of visualization for facilitating digital collaboration. We pro vide illustrative examples and further propose a classification of ten visual tools to show organizations what these tools are useful for, and which criteria are relevant to assess and select visual collaborative tools. We conclude with key learnings and a checklist for the integration of visual collaboration tools in organizations.