The Correlation Between Burnout and Psychological Well-Being in Coffee Shop Baristas Affected by the Covid-19 Pandemic

Abstract

This study aimed to determine the correlation between burnout and psychological well-being in coffee shops baristas affected by the Covid-19 pandemic. A descriptive quantitative and correlational approach was used. The participants included 70 coffee shop baristas located in Jalan Sudimoro, Lowokwaru Sub-District, Malang City, recruited with quota sampling. The research instruments consisted of a psychological well-being scale adapted from Eva & Bisri [1] and a burnout scale adapted from Maslach & Jackson [2]. The results showed that there was a significant negative relationship (r = –0.272; p = 0.023 < 0.05). This indicated that the lower the burnout experienced by the baristas, the higher their psychological well-being. Keywords: burnout, psychological well-being, barista, Covid-19